Terms and Conditions 

Confirmation of enrolment will be provided in the form of a confirmation of place letter. Payment is due ten (10) days prior to the programme start date. Any learner who wishes to dispute the fees due must do so within one (1) month of the invoice date. A request to review the fees or account balance must be made within this month, in writing to the Customer Services Team Leader, Otago Polytechnic. At the discretion of Otago Polytechnic, and with just cause, this period may be extended. Once the request is received, the review will be completed within seven (7) working days.  

Once the review is completed, any outstanding balance is due immediately. Depending on the programme or course, fees charged will be one or several of (but not limited to): tuition fees, ID card fee, Examination fee(s), Student Health levy, Student Services levy, and administration fee.  

Failure to pay any invoice(s) by the due date means you will then be liable for all costs and expenses (including legal costs, debt collection agent fees, and this may affect your credit rating) which may be incurred in the recovery or attempted recovery of the overdue amount from you. Under these circumstances Otago Polytechnic may give to, or obtain from, any relevant third-party information held about your personal or commercial credit arrangements.  

Academic Results for a student will be withheld for any course or programme where fees or any other debt remains unpaid. A student will be prevented from graduating or receiving their award(s) until their debt has been paid in full. The student will also be prevented from re-enrolling in further courses of study.  


Transfers are negotiated with the Head of College or Programme Manager. There are no penalties; however, there may be additional fees required or a refund may be due. Where a student loan has been used to pay fees the refund will need to be returned to StudyLink and a new loan drawn down for the new programme.  

Withdrawals and/or Refunds 

The key points of Otago Polytechnic’s refund policy, MP0351 Students Withdrawal and Refund Policy for Year 2020, as related to Capable NZ students, are summarised below. If you have any questions, contact Capable NZ 

Make sure you understand the refund policy before enrolling. If you want to leave your programme or course, you must formally withdraw by filling out a withdrawal form (available from the School Administrator) and then returning it to the School Administrator. Withdrawal is confirmed from the date this form is received by Otago Polytechnic, and will be used when processing your withdrawal in the Student Management System (SMS).  

The final dates for withdrawing from courses in a programme that commences in 2020 and receiving a refund will be identified on the student’s invoice.  

NB: The administration fee is included in the fees paid but is separated from the fees refund if a student withdraws before the last date for withdrawal with a refund.  

Date of advice of withdrawal 


Refund due (of fees paid) 

Less administration charge for withdrawal form  

Academic result  

Before the programme start date 

Before facilitation process commences 


No fee 

No result recorded 

After the programme start date  

From commencement of facilitation/ assessment process 

Varies depending on services consumed 

$250 GST incl 


Compassionate consideration: if you withdraw after the last dates for withdrawal with a refund have passed you may be eligible to for compassionate consideration. Compassionate consideration may be considered for the following reasons:  

  • Medical, supported in writing by a health professional 
  • Other unanticipated circumstances beyond the learner’s control September 2018 Academic Registry will advise the result of the application for compassionate consideration. 

An exit interview with either the Student Support Advisor or the Career Counsellor may be required as a part of the withdrawal process.  

June 2020