When James Coddington first joined NZSki as CEO, he says there was a sweepstake as to how long he would last. However, James had a vision and soon proved he was there to stay. As a Queenstown resident, he had experienced NZSki service first-hand before joining the company. “There was no engagement,” he explains. “I felt that the needs of the customer – whether I was renting skis or taking the chair-lift – were secondary.”
Seven years on, NZSki makes a far different impression on its customers. James has implemented a number of changes, but one of the most far-reaching was his decision to invest time and money into staff development and training – creating a company culture where staff felt valued and part of something greater than themselves. Capable NZ played a key role in helping NZSki get the best out of its employees.
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